Voice Process Executive Job Opening in Nagercoil

A voice process executive's responsibilities include: Answering calls: Answering incoming calls from customers, addressing inquiries, and resolving complaints Identifying customer needs: Assessing customer needs to ensure satisfaction Handling complaints: Providing solutions and alternatives to customer complaints within time limits Keeping records: Documenting customer interactions for review and follow-up Managing customer expectations: Ensuring customer satisfaction and regularly reviewing customer feedback Providing information: Providing timely and accurate information about products and services Working with teams: Working with functional leads to define strategies and processes to increase efficiency and productivity Working with the BD team: Working with the BD team to increase the span of services and add new clients Reporting: Reporting to the manager on performance status and any escalations