Guest Relation Executive Job Opening in Munnar

Greeting guests: Welcoming guests as they arrive and bidding them farewell when they leave Engaging with guests: Asking guests about their needs and providing information about the hotel, services, and local attractions Assisting guests: Helping with tasks like confirming travel arrangements and taking messages Addressing complaints: Managing and resolving guest complaints, and escalating them to the guest relations manager when necessary Serving VIP guests: Ensuring that hotel departments are aware of VIP guests' requirements and acting as their main point of contact Providing feedback: Regularly seeking verbal feedback from guests and responding to their queries in a timely manner Ensuring compliance: Making sure that the hotel complies with health and quality standards