Presales Executive (Female) Job Opening in Kochi

The Help Desk Support Technician provides technical assistance and support to customers via phone. They diagnose and resolve technical software issues, install and configure software applications, and provide user training. Role & responsibilities 1- Become an expert on the product and industry 2- Respond to support tickets and email requests for assistance via phone in a timely and professional manner. 3- Identify, diagnose, and troubleshoot technical problems, utilizing knowledge bases, manuals, and other resources to find solutions. 4- Collaborate with other team members to escalate and resolve complex technical issues. 5- Document support activities, including resolutions, in ticketing systems and knowledge bases to facilitate knowledge sharing and improve efficiency. 6- Provide user training and assistance in the use of software applications. Preferred candidate profile Young graduates with good communication and convincing skills, looking to handle a knowledge driven role. With infinite opportunities for growth Perks and benefits Company provides free accommodation and Performance linked incentives