Process Associates - Tele calling Job Opening in Nagercoil

Roles: Sales Representative: Act as the primary contact for potential and existing customers, promoting and selling products or services over the phone. Customer Advocate: Address customer needs and queries to build long-term relationships. Brand Ambassador: Represent the company's values, products, and services to uphold its reputation. Responsibilities: Outbound and Inbound Calls: Make cold calls to potential customers. Handle incoming inquiries from customers regarding products, services, or solutions. Lead Generation and Conversion: Identify potential sales opportunities. Convert leads into confirmed sales by understanding customer needs and offering tailored solutions. Product/Service Knowledge: Stay updated on the company’s products, services, and promotions. Explain product features, benefits, and pricing effectively to customers. Sales Targets: Meet or exceed daily, weekly, and monthly sales goals. Track progress using tools like CRMs (Customer Relationship Management software). Customer Relationship Management: Maintain and update customer databases with accurate information. Follow up with customers to ensure satisfaction and encourage repeat business. Problem-Solving: Address and resolve customer complaints or objections. Collaborate with other teams to provide solutions to customer issues. Documentation and Reporting: Document all call details, outcomes, and feedback. Prepare reports on sales, call volumes, and conversions. Adherence to Scripts and Policies: Follow pre-defined call scripts while personalizing communication to customer needs. Comply with company policies, legal requirements, and ethical standards. Upselling and Cross-Selling: Promote additional products or services that complement customer needs. Feedback Collection: Gather customer feedback and share insights with management to improve products/services.