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Job Id
1270461 -
Company Type
Automobile Repair and Services -
Job Type
Full Time -
Post Date
29 August 2024
Service Advisor Job Opening in Palakkad
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Food & AccommodationNO
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Required GenderMale
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QualificationITI
Job Description
A service advisor, also known as a customer service representative, is a point of contact for customers who need assistance with their vehicles. Their responsibilities include: Greeting customers: Welcoming customers and directing them to mechanics Explaining repairs: Helping customers understand complex vehicle issues and providing advice on services and product offerings Communicating updates: Keeping customers informed about repair needs and status updates, and ensuring customer satisfaction after services are completed Managing appointments: Scheduling appointments and managing repair timelines Handling complaints: Being patient and diplomatic when dealing with customer complaints, whether they are real or perceived Providing estimates: Preparing accurate cost estimates for repairs or maintenance Consulting with mechanics: Discussing necessary repairs and possible alternatives with mechanics